Cancellation & No-Show Policy

We hold appointment slots exclusively for you, which means a late cancellation or no-show has a real cost. This policy is designed to be fair to both clients and the studio.

1. Cancelling or rescheduling

• Cancel or reschedule at least 48 hours before your appointment: no charge, full flexibility, done in a couple of taps from your account.
• Cancel inside the 48-hour window: online cancellation is disabled at that point. Please call or email the studio directly, and we'll do our best to accommodate you.

2. No-shows

If you miss an appointment without contacting us, it's recorded as a no-show on your account. After a third no-show, your account may be flagged and future bookings may require a confirmation call before they're accepted.

3. Late arrivals

We can typically accommodate up to 10 minutes of lateness without shortening your service. Beyond that, we may need to adjust what can be completed in the remaining time, or ask you to reschedule, depending on the next booking on the calendar.

4. Deposits

Most services do not currently require a deposit. If a deposit is ever required for a specific service (for example, a multi-hour bridal booking), that will be clearly disclosed before you confirm the appointment, along with its own refund terms.

5. Studio-initiated cancellations

On the rare occasion we need to cancel or move your appointment (illness, emergency, scheduling conflict), we will contact you as early as possible and offer the next available slot at no additional cost.

6. Questions

For anything not covered here, reach out at [email protected] or +1 (682) 321-2975, we're reasonable people and happy to talk through your specific situation.